Man With Van Somerstown Terms and Conditions
These Terms and Conditions govern the provision of removal, delivery, collection, and transport services supplied by Man With Van Somerstown and related services offered under the name Man With Van Somerstown, including domestic and commercial transport, item loading, unloading, and associated labour. By making a booking, confirming an estimate, or instructing the service to begin, the customer agrees to be bound by these terms. These terms are designed to be clear, fair, and consistent with applicable UK law, and they apply to all standard jobs unless a separate written agreement states otherwise.
For the purposes of these terms, “customer” means the person, business, or organisation requesting the service, and “we”, “us”, and “our” refer to the provider operating as Man With Van Somerstown. “Goods” means any items to be moved, carried, loaded, unloaded, transported, disposed of, or otherwise handled in connection with the service. “Job” means the agreed assignment, including the quoted scope, timings, vehicle use, labour, and any additional tasks accepted by us during the service. These terms should be read together with any written quote or booking confirmation, which may include service-specific conditions.
We reserve the right to update these terms from time to time. Any updated version will apply to new bookings after publication, while existing confirmed bookings will generally remain subject to the version in force at the time of confirmation unless the change is required by law. If any part of these terms is found to be unlawful or unenforceable, the remaining sections will continue in full force. Headings are included for convenience only and do not affect interpretation.
Booking process begins when the customer requests a quote or submits booking details, including the collection and delivery points, access conditions, item descriptions, preferred dates, and any special handling requirements. Quotes are normally based on the information provided by the customer and may be revised if the actual circumstances differ from those described. A booking is not confirmed until we have accepted the job and, where required, received any deposit, written approval, or payment authorisation. We may decline a booking if the service requested is outside our capability, if access is unsafe, if the goods are prohibited, or if the schedule is already full.
Customers must provide accurate and complete information at the time of booking. If the number, size, weight, or nature of the goods changes, or if access arrangements are different from what was initially described, we may need to adjust the price, vehicle size, staffing, or timing. Where a quotation is based on an hourly rate or a time estimate, the final charge may change if delays arise due to inaccurate information, waiting time, loading difficulty, parking restrictions, absent keys, restricted access, or the need for additional labour. Any material changes should be notified as soon as possible.
We will use reasonable efforts to attend at the agreed time, but time estimates are not guaranteed unless expressly stated as fixed appointments. Arrival times may be affected by traffic, weather, access limitations, prior jobs, or other events outside our control. If a delay occurs, we will try to inform the customer where reasonably practicable. If the customer is unavailable at the agreed start time, or if access is not ready, waiting time or a failed call-out charge may apply. Repeated unsuccessful attempts to complete the booking may result in cancellation of the job and payment becoming due.
Payments are due in accordance with the quotation or booking confirmation. Unless otherwise agreed in writing, payment must be made on completion of the service on the same day by the accepted payment methods stated in the booking process. For some bookings, especially larger removals, long-distance transport, or jobs involving disposal or specialist handling, a deposit or partial prepayment may be required to secure the booking. Deposits are usually non-refundable except where we cancel the job without cause or where a refund is required by law. Prices may be quoted inclusive or exclusive of applicable taxes, charges, or fees depending on the nature of the service and the written quotation.
If the customer fails to pay on time, we may suspend further work, retain goods to the extent permitted by law, or charge reasonable costs incurred in recovering the debt. Without limiting our rights, interest may be added to overdue balances in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable, or otherwise at a reasonable rate permitted by law for consumer transactions. The customer is responsible for all agreed charges, including additional labour, waiting time, tolls, congestion or parking-related costs where these are part of the booking terms, and any extra expenses arising from customer instructions or site conditions not originally disclosed.
We may request proof of identity or authority to pay before releasing goods or commencing work. Where the customer is a business, the person placing the booking confirms that they have authority to bind the business to these terms. If a third party is paying, the customer remains responsible unless we expressly agree in writing to look solely to that third party for payment. Receipts or invoices will normally be issued electronically or in another agreed format.
Cancellations and amendments must be made as early as possible. If the customer wishes to cancel or reschedule, we ask for reasonable notice so that the slot can be reallocated. Cancellation charges may apply depending on when notice is given, whether the vehicle or crew have already been allocated, and whether any special arrangements have been made. Where a booking is cancelled at short notice, after the team has been dispatched, or once work has started, we may charge a proportionate fee to cover time, travel, and administrative costs, and any non-recoverable expenses already incurred.
If the customer is a consumer, any cancellation rights provided by law will apply, but those rights may not apply in full where the service has begun with the customer’s express consent, where the booking is for a specific date and time and the legal exemption applies, or where the service is bespoke. If a customer requests a change to the scope of the work, the date, the address, or the items to be moved, we may treat that as an amendment rather than a cancellation. Any amendment may affect the price, vehicle requirement, crew size, or completion time.
We reserve the right to cancel or postpone a booking where it becomes unsafe, unlawful, or impracticable to proceed, including where access is blocked, the customer has supplied false information, the goods are prohibited, payment is not forthcoming, or conditions at the site present a serious risk. If we cancel for reasons within our control and before the job starts, we will refund any amount paid for the cancelled element of the service, subject to any lawful deductions for work already completed or costs already incurred. We will not be responsible for losses caused by cancellation or delay where the circumstances are outside our reasonable control.
Liability is limited to the extent permitted by UK law. We will exercise reasonable care and skill in carrying out the service, but the customer remains responsible for ensuring that the goods are suitable for transport, properly packed where appropriate, and lawful to move. Unless otherwise agreed, we do not provide a specialist packing service, and fragile or high-value items should be protected by the customer. We are not liable for pre-existing damage, inadequate packing, items left unsecured, or losses caused by the inherent nature of the goods.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to that, we are not responsible for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or any delay-related loss. Where we are found liable for damage to goods caused by our negligence, our responsibility will generally be limited to the reasonable cost of repair or replacement, taking into account age, condition, and depreciated value where relevant and lawful. Customers should maintain suitable insurance for their own goods, premises, and business interruption risk.
We may refuse to move items that we reasonably believe are unsafe, illegally possessed, improperly packaged, hazardous, or likely to cause damage to persons, property, or the vehicle. The customer must ensure that stairs, lifts, floors, doors, and access routes are suitable for the planned work and that any necessary permissions are in place. If damage occurs because of hidden defects, inadequate access, unstable structures, or instructions given by the customer despite warning, we will not be liable except where the law requires otherwise. Any claim for loss or damage should be raised promptly and supported by reasonable evidence.
Waste regulations apply where the service involves disposal, clearance, or the removal of unwanted items. The customer must tell us in advance if any goods are to be treated as waste, especially where the load may include electrical items, batteries, liquids, paints, chemicals, gas cylinders, tyres, plasterboard, or other controlled materials. We will only collect and transport waste in compliance with applicable UK waste law, including the duty of care requirements. We may ask for a description of the waste, and we may refuse items that are prohibited, unsafe, or require a specialist permit or licensed facility not arranged for the job.
Where waste is collected, the customer confirms that they have the legal right to dispose of the items and that the items are not stolen, contaminated, or otherwise unlawful to handle. If a waste transfer note, receipt, or other record is required, the customer agrees to provide accurate information. Any unlawful or misleading declaration by the customer may result in the job being cancelled, additional charges being applied, or the matter being reported to the relevant authorities where appropriate. We may separate recyclable or reusable materials where this is part of our operational process, but ownership of waste passes only in accordance with law and the agreed service.
We do not accept responsibility for items left at the collection point that were not listed or agreed as part of the waste removal service. The customer must not include hazardous or regulated waste unless it has been expressly accepted in advance and all lawful arrangements have been made. If we discover prohibited waste after collection has started, we may return it, stop work, or arrange lawful disposal at the customer’s expense where permitted. The customer is responsible for any fines, penalties, clean-up costs, or third-party claims arising from inaccurate waste descriptions or illegal disposal instructions.
General provisions include that these terms form the entire agreement between the parties in relation to the service, unless varied in writing by an authorised representative. No failure or delay in enforcing any right shall operate as a waiver of that right. The customer may not assign the contract without our written consent, but we may subcontract parts of the work where reasonably necessary while remaining responsible for the overall service provided under these terms. Any notice required under these terms may be given by the method agreed during booking or by another reasonable written method.
We shall not be liable for failure or delay in performance caused by events outside our reasonable control, including severe weather, traffic incidents, fuel disruption, strikes, accidents, fire, flood, epidemic restrictions, government action, or equipment failure not caused by our negligence. If such an event continues for a prolonged period, either party may be entitled to end the affected booking on reasonable notice, with payment due for work already carried out and any irrecoverable costs lawfully incurred. These force majeure circumstances do not affect statutory rights that cannot be excluded.
Governing law and jurisdiction: these terms are governed by the laws of England and Wales. Any dispute arising from or connected with the service, these terms, or any quotation shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where the customer’s mandatory consumer rights provide otherwise. If any dispute arises, the parties should first seek to resolve it in good faith and on a practical basis before starting formal proceedings. Nothing in this clause limits any right the customer may have to seek relief under applicable law.