Privacy Policy
Man with Van Somers Town Privacy Policy
This Privacy Policy explains how Man with Van Somers Town collects, uses, stores, and protects personal data in connection with our man and van and related services. It applies to all Man with Van Somers Town customers and prospective customers in our service area, as well as visitors who interact with us to request quotes, make bookings, or obtain information about our services.
Man with Van Somers Town acts as the data controller in relation to the personal data described in this Privacy Policy. We are committed to handling your personal data lawfully, fairly, and transparently and in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Personal data we collect
We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of data we may collect include:
Identification and contact details such as name, address, collection and delivery addresses, billing address, and other contact details you provide, such as your preferred communication channels.
Service and booking information such as details of your move or transport job, property access information where relevant, inventory descriptions, preferred dates and times, and special instructions about the service.
Payment and transaction data such as records of services purchased and payment status. We do not store full payment card details when payments are processed through secure third-party providers.
Communication records such as emails, messages, and notes of telephone conversations relating to enquiries, quotes, complaints, or feedback about our services.
Technical and usage data which may include information about how you access and use our online content, such as IP address, browser type, and pages visited, where this is collected via standard server logs or similar tools.
Any other information you choose to provide to us that is relevant to the provision of our services, for example information about parking arrangements or property restrictions.
How and why we use personal data
We use your personal data only for specific, explicit, and legitimate purposes and do not process it in a way that is incompatible with those purposes. The main purposes for which we process personal data include:
Providing quotes and responding to enquiries to assess your requirements, prepare and send quotations, respond to questions, and communicate with you about potential services.
Managing bookings and delivering services to confirm and manage bookings, allocate vehicles and staff, carry out collections and deliveries, and keep you informed about the progress of your service.
Customer care and communication to handle complaints, resolve problems, manage changes to bookings, and respond to feedback or requests for information.
Billing and accounting to issue invoices, process payments via secure third parties, manage refunds where applicable, and maintain accounting and financial records.
Improving and managing our business to monitor demand for services, improve the efficiency and quality of our operations, staff training, and internal reporting.
Legal and regulatory compliance to meet legal obligations, respond to lawful requests from authorities, and establish or defend legal claims.
Lawful bases for processing
Man with Van Somers Town relies on one or more of the following lawful bases under data protection law when processing your personal data:
Contract performance where processing is necessary to enter into or perform a contract with you, such as providing quotations, confirming bookings, delivering services, and managing payments.
Legal obligation where we are required to process certain data to comply with applicable laws, for example maintaining records for tax and accounting purposes.
Legitimate interests where processing is necessary for our legitimate business interests and these are not overridden by your rights and interests. Examples include managing enquiries, improving our services, preventing fraud, ensuring security, and maintaining business records.
Consent where required, we may rely on your explicit consent, for example for certain types of optional marketing or where consent is the most appropriate lawful basis. Where processing is based on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing prior to withdrawal.
Data retention
We keep personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In general, we retain customer and booking records for a period that allows us to handle queries, manage repeat business, and demonstrate that services were delivered, after which they are securely deleted or anonymised. Financial records and invoices are kept for the period required by tax and accounting regulations.
The exact retention period can vary depending on the nature of the data, the services provided, and our legal obligations. When personal data is no longer required, we will ensure it is disposed of or anonymised in a secure manner.
Data sharing and processors
We do not sell or rent your personal data. However, we may share your information with trusted third parties where this is necessary for the purposes described in this Privacy Policy or where we have a legal obligation to do so.
We may engage third-party service providers acting as data processors who assist us in operating our business and delivering our services. These may include:
Payment processors that securely handle card payments or other electronic payment methods on our behalf.
IT and hosting providers that supply and maintain our website, booking systems, and data storage solutions.
Professional advisers such as accountants or legal advisers, where necessary for compliance or to manage legal claims or audits.
Other operational partners where needed to carry out the service, such as subcontracted drivers or removal partners, to the extent required to fulfil your booking.
When we use third-party processors, we require them to process personal data only in accordance with our instructions, keep it secure, and comply with applicable data protection laws.
We may also disclose personal data where required by law, to enforce our contractual or legal rights, or to protect the safety or rights of our customers, staff, or others.
International data transfers
Our primary operations are based in the United Kingdom. If, in limited circumstances, we transfer personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your data, such as using standard contractual clauses or transferring to countries with adequate data protection standards, in accordance with applicable data protection laws.
Security of your personal data
We take reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include access controls, secure storage and handling of data, and restricting access to personal data to staff and service providers who need it to perform their duties.
While we take care to protect your data, no system can be completely secure. You are responsible for taking reasonable steps to safeguard any devices or communication methods you use to interact with us.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal exemptions. Subject to those, your rights include:
Right of access the right to obtain confirmation of whether we process your personal data and to request a copy of the data we hold about you.
Right to rectification the right to have inaccurate or incomplete personal data corrected or updated.
Right to erasure the right to request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected and we do not need to retain it to comply with a legal obligation or defend legal claims.
Right to restriction of processing the right to ask us to restrict the processing of your data in specific situations, such as while we review a request to correct or erase data.
Right to data portability the right, in certain circumstances, to receive personal data you have provided to us in a structured, commonly used, machine-readable format and to request that we transmit it to another controller where technically feasible.
Right to object the right to object to processing based on our legitimate interests, including profiling, and to object at any time to processing for direct marketing purposes.
Right to withdraw consent where processing is based on your consent, the right to withdraw that consent at any time, without affecting the lawfulness of processing before consent was withdrawn.
You also have the right to lodge a complaint with the UK data protection authority if you consider that your personal data has been processed in a way that does not comply with data protection law.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes in legal requirements. Any updates will be effective from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
