Terms and Conditions
Man with Van Somers Town Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Somers Town provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, firm or company who requests or uses the services of Man with Van Somers Town.
We, us, our means the operator of Man with Van Somers Town providing the services.
Services means removal, man and van, collection, delivery, loading, unloading, packing assistance, and any related services we agree to provide.
Goods means the items, belongings, furniture and any other property that we are contracted to move, transport or handle.
Booking means a confirmed request by the client for us to provide services on a specific date and time, and on agreed terms.
Scope of Services
We provide man and van and removal services for domestic and commercial clients, including local moves, part-loads, single items, and small office moves. Availability, vehicle size and staffing levels are subject to prior booking and confirmation. We reserve the right to decline any booking at our discretion where the work requested falls outside our normal service scope or involves prohibited items.
Booking Process
All services must be booked in advance. Bookings are made by providing full and accurate information about the work required, including but not limited to:
The collection and delivery addresses and access details.
The date and approximate time for the move.
An accurate description and approximate volume of the goods.
Information about heavy, fragile or valuable items.
Any parking, loading restrictions or special requirements.
Your booking is only confirmed once we have accepted your request and provided confirmation of the service details and charges. Verbal or informal indications of availability do not constitute a confirmed booking.
The client is responsible for ensuring that all details supplied at the time of booking are correct. Additional charges may apply if the information provided is inaccurate or incomplete and results in extra time, additional staff, larger vehicle requirements or other costs.
Access and Parking
The client is responsible for ensuring suitable access at collection and delivery addresses. This includes, where applicable, arranging parking suspensions, permits or loading permissions in good time before the move. Waiting time, parking fines, or additional walking distances caused by lack of parking close to the property may be charged to the client.
We will take reasonable care when accessing properties, but we are not responsible for damage resulting from difficult or unsafe access conditions, including tight staircases, narrow corridors, low ceilings or restricted doorways, where you have requested that we proceed despite our advice.
Client Responsibilities
The client must ensure that:
All goods are properly packed, secured and ready to be moved unless packing services have been agreed.
All boxes are appropriately sealed and clearly labelled where necessary.
Fragile items are adequately protected and identified.
Appliances are disconnected, defrosted, drained and secured for transport.
Any furniture that requires dismantling is dismantled in advance, unless dismantling has been agreed as part of the service.
You or an authorised representative are present during collection and delivery to provide access, directions and instructions, and to check that all goods are loaded and unloaded as required.
We are not responsible for items left behind if you or your representative fail to check the property before departure.
Payments and Charges
Charges for our services are usually based on an hourly rate, fixed price or a combination of both, as agreed at the time of booking. Our pricing model, including any minimum charges, travel time, congestion charges, tolls, parking costs and additional labour, will be explained to you before you confirm your booking.
Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due on completion of the service on the same day. We reserve the right to request a deposit or full prepayment for certain bookings, such as larger moves or work scheduled for peak periods.
If payment is not received when due, we may charge interest on overdue amounts at a reasonable rate and may withhold delivery of goods until payment is made in full. In the event of non-payment, we reserve the right to recover any reasonable costs incurred in pursuing the debt.
Cancellations and Amendments
You may cancel or amend your booking subject to the following terms.
If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refundable or transferable at our discretion.
If you cancel within 24 to 48 hours of the scheduled start time, we may charge a cancellation fee up to a specified percentage of the quoted price to cover allocated time and resources.
If you cancel within 24 hours of the scheduled start time, we reserve the right to charge up to the full quoted price.
Any request to change the date, time, addresses or scope of work is subject to availability and may result in a change to the price. We will inform you of any price adjustments before confirming the amendment. If we are unable to accommodate your requested change and you decide to cancel, the relevant cancellation terms will apply.
Delays and Waiting Time
We make every reasonable effort to arrive at the agreed time, but timing is not guaranteed. We are not liable for delays or failure to provide services due to circumstances beyond our control, including but not limited to extreme weather, traffic, accidents, road closures, breakdowns, public transport disruption, or delays caused by third parties.
Where delays occur on site due to circumstances under the client’s control, including lack of access, keys not available, goods not being ready, or waiting for third parties, we may charge waiting time at our standard hourly rate.
Insurance and Liability
We will exercise reasonable care and skill in handling and transporting your goods. However, our liability is limited as set out below.
We are not liable for loss or damage to goods unless caused by our proven negligence or breach of contract. Our liability, if established, may be limited to a reasonable sum per item or per job, subject to any specific arrangements made with you at the time of booking.
We accept no liability for the following:
Loss or damage arising from normal wear and tear, inherent defects, poor construction, or pre-existing damage.
Damage to goods not adequately packed or protected by the client where we did not provide packing services.
Damage to goods where we have followed your specific instructions against our advice.
Loss of cash, jewellery, watches, precious metals, stones, antiques of exceptional value, important documents, or other high-value items, unless we have expressly agreed in writing to handle such items and you have provided an accurate written valuation.
Indirect or consequential loss, including loss of profit, income, or opportunity, arising out of or in connection with the services.
You are strongly advised to arrange your own suitable insurance cover for your goods during the move, especially where the value of goods exceeds the limits of our standard liability.
Excluded and Prohibited Items
We do not carry or handle any items which are, or may be, illegal, dangerous or hazardous, including but not limited to:
Explosives, flammable substances, compressed gases or hazardous chemicals.
Weapons, ammunition or items prohibited under UK law.
Perishable goods requiring temperature-controlled transport.
Live animals, plants or other living organisms.
If you submit any such items without our knowledge, you will be solely responsible for any resulting loss, damage, fines or claims, and you agree to indemnify us against all resulting liabilities.
Waste, Rubbish and Recycling Regulations
We operate in accordance with UK waste and environmental regulations. We are not a general waste disposal company, but may, by prior arrangement, remove certain unwanted items or rubbish as part of a move, provided this is agreed in advance.
Any removal or disposal of waste must comply with applicable legislation, including the requirement to use authorised disposal facilities where necessary. Additional charges will apply for disposal, recycling or special handling of items such as electrical goods, mattresses, construction waste, or bulky refuse.
We will not knowingly dispose of waste illegally or in an unauthorised location. The client must not request any action that would breach waste or environmental regulations. Any costs, fines or penalties arising from a client’s request to dispose of items improperly will be the responsibility of the client.
Claims and Complaints
If you believe that any goods have been lost or damaged during the move, or if you have any other complaint about our services, you must notify us as soon as reasonably possible.
Visible damage or loss should be reported at the time of delivery or within a short period thereafter. Hidden damage should be reported within a reasonable timescale once discovered. You should provide details of the items concerned, the nature of the damage or loss, and any supporting evidence such as photographs or purchase information.
We will investigate any complaint in good faith and may request access to inspect the items or the property. Failure to notify us within a reasonable time may affect our ability to investigate and may limit or exclude any liability on our part.
Force Majeure
We will not be liable for any failure or delay in performing our obligations where such failure or delay results from events, circumstances or causes beyond our reasonable control. These may include, without limitation, extreme weather, acts of God, accidents, road closures, public disturbances, strikes, lockouts or other industrial disputes, or the actions of third parties.
Termination of Services
We reserve the right to terminate or suspend services immediately if:
The client behaves in a threatening, abusive or unsafe manner towards our staff.
The working environment is judged by us to present an unreasonable risk to health and safety.
We discover that the client has provided false or misleading information about the nature of the work, the goods, or the premises.
If services are terminated in these circumstances, any charges for work already carried out, plus any applicable cancellation fee, will be payable by the client.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
Severability
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.
Amendments to These Terms
We may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, our services or business needs. The latest version will apply to any new booking made after the date on which the revised terms come into effect. It is your responsibility to review the current Terms and Conditions before making a new booking.
By proceeding with a booking or using our services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
